Advisor

Efficiency Can Lead to Transparency

Posted March 12, 2015 | Leadership |

The different ways that supermarkets organize service at the deli counter offer an example of salient transparency. Inefficient supermarkets rely on the mob to self-organize. Customers are expected to form a queue, and the servers have the task of deciding who's next. When approaching the mob, a customer cannot tell whether or how the mob has organized, how long it will take, or who to queue behind. He or she must expend mental energy to establish and maintain position in line and may experience anxiety over whether cutting in line will occur.

About The Author
Lawrence Fitzpatrick
Lawrence Fitzpatrick has a record of software delivery and transformational IT organizational management that spans commercial product development, corporate IT, academia, and government for over 30 years. Currently, Mr. Fitzpatrick is the General Manager of NCI's Agile Technology Sector. Headquartered in Reston, Virginia, USA, NCI is a leading federal IT services contractor whose clients include a diverse base of defense, civilian, and… Read More
Don’t have a login? Make one! It’s free and gives you access to all Cutter research.