An important trend is the development of emotion recognition technology for speech-based systems with the goal of optimized customer engagement while providing an enhanced customer experience.
Advisor
How Do You Feel About That? Emotion Recognition in Speech Applications
By Curt Hall
Posted August 11, 2020 | Leadership | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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