Although some may argue that IT's capacity to contribute to business competitiveness has faded, we suggest instead that it has evolved and expanded, maturing and changing within a subset of companies that have effectively managed to use IT in various ways. In this two-part Executive Report series, we examine the status of the use of IT to improve organizational capabilities and promote business value, identifying varieties of use and directional trends as well as managerial challenges and critical success factors through five case studies.
Executive Summary
The Evolution of IT: Improving Organizational Capabilities and Promoting Business Value -- Part I
Posted April 4, 2012 | Leadership |
About The Author
Robert D. Austin is a Cutter Consortium Fellow and a member of Arthur D. Little's AMP open consulting network. He is a regular speaker at the annual Cutter Summit and often delivers Cutter Bootcamps. Dr. Austin served as a professor on the faculty at Harvard Business School for more than a decade, and then as Professor of Management of Innovation & Digital Transformation at the Copenhagen Business School in Denmark. He is currently Professor… Read More
Richard (Dick) Nolan is a Fellow of Cutter Consortium. From 2003-2008, he served as the Philip M. Condit endowed Chair in Business Administration at the Foster School of Business of the University of Washington (UW), where he researched a set of workable management principles for the information economy. Prior to joining UW, Dr. Nolan was the William Barclay Harding Professor of Management of Technology at Harvard Business School. He is… Read More
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