Executive Update

Getting the Most Out of Your Outsourcing SLAs (Part II in a Series)

Posted September 30, 2003 | Leadership | Leadership |


  Getting the Most Out of Your SLAs series:

Part I
Part II
About The Author
Barbara Beech
Barbara Beech is a District Manager at AT&T in the Consumer CIO Vendor Management Division. She has worked at AT&T for 20 years in the area of software development. During that time, she was involved in the development of new systems supporting both business and consumer services. For the past seven years, her focus has been on process and metrics. She has worked to establish a balanced scorecard, helped application teams achieve CMM… Read More
Don’t have a login? Make one! It’s free and gives you access to all Cutter research.