HALO: The Human Augmented Learning Organization

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HALO: The Human Augmented Learning Organization

Executive Update
Posted April 11, 2018 in Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies

This Executive Update discusses the thinking behind employing artificial intelligence (AI) in an organization through “augmenta­tion.” It presents a case study on how a superregional bank implemented a cogni­tive contact center by using an AI framework called HALO — Human Augmented Learning Organization —  and showcases the meaning of “AI as a practice” within an organization.