Global competition, increasing customer power, and quantum advances in technology have combined to demand a new and more adaptive approach to managing the business. In spite of significant advances in methods to improve business performance, such as TQM, Six Sigma, Lean, BPR, ERP, CRM, SaaS, and the cloud, many organizations continue to struggle in executing improvements to business performance.
Executive Summary
About The Author
Andrew Spanyi has managed or consulted on more than 125 major improvement projects, and his contribution to process management is recognized internationally. Mr. Spanyi focuses on helping leaders transform outdated, traditional mental models and behaviors to those based on enterprise business process principles. He has served clients in a broad range of industries, including aerospace, banking, government, insurance, petrochemical,… Read More
Mike Rosen is a Cutter Expert and a member of Arthur D. Little's AMP open consulting network. He is an accomplished architect, analyst, and technical leader with extensive experience in digital transformation, enterprise architecture, business architecture, service-oriented architecture, product strategy and development, software architecture, consulting and mentoring, distributed technologies, and industry standards. Mr. Rosen has 40 years'… Read More
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