Over the last 12-16 months, we have seen more than a dozen banks and financial institutions worldwide introduce (or announce) virtual banking assistants and bots. Such apps are now available to millions of personal banking customers, and banks are also starting to introduce AI-powered digital assistants for managing corporate customers’ accounts. This Advisor explores some examples of intelligent virtual assistants and bankbots companies have introduced over the past year or so.
Advisor
Intelligent Digital Banking Assistants and Bots
By Curt Hall
Posted September 25, 2018 | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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