Cutter Consortium recently conducted a survey to see how organizations are adopting, or planning to adopt, intelligent process automation (IPA). According to survey respondents, IPA will have the most significant impact on banking and financial services (see Figure 1). In this Advisor, we take a closer look at two areas of IPA application in that industry: customer experience (CX) and compliance and financial crimes prevention.
Advisor
Survey: IPA Will Have Most Significant Impact on Banking & Financial Services
By Curt Hall
Posted October 27, 2021 | Industry | Technology | Amplify
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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