Article
IT Service Management: Culture as a Solution?
By Bob Furniss
Posted May 31, 2009 | Technology | Cutter Benchmark Review
About The Author
Bob Furniss Bob Furniss has worked with companies to help them understand and improve the customer experience for more than 27 years. Mr. Furniss is the founder of Touchpoint Associates, Inc., a boutique consulting firm that offers strategic consulting and frontline training.… Read More
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