Executive Report

ITIL V3: It's About Business Value, Not Technology

Posted January 31, 2008 | Leadership |

Abstract

The IT Infrastructure Library (ITIL) is a best practices framework, and its most recent version introduces what can be described as strategic, operational, and technical process guidance with almost transformative power for organizations that adopt it. ITIL version 3 (ITIL V3) outlines how to achieve IT management process excellence by leveraging a lifecycle approach to service delivery.

About The Author
John Berry
John Berry Senior Consultant John Berry is a management consultant with extensive experience in helping organizations execute strategies designed to deliver breakthrough value from IT and other investments. He is the inventor of a portfolio of strategic planning and value analysis methodologies that guide managers in their IT investment and sourcing decisions. He is also the author of Tangible Strategies for Intangible Assets (McGraw-Hill, 2004… Read More
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