[From the Editor: This week's Cutter IT Advisor is from Cutter Senior Consultant Bill Keyworth's introduction to the June 2012 issue of Cutter IT Journal, "ITIL/Operational Excellence" (Vol. 25, No. 6).
Advisor
About The Author
Bill Keyworth focuses on IT operational excellence. With more than 25 years' experience successfully defining technology and market trends within the IT service management industry, Mr. Keyworth has established a reputation as a credible and consistent voice in maximizing business value from IT operations. Leveraging telecom and network management experience gained at AT&T and Digital Equipment Corporation, he was among the first to identify… Read More
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