This issue of Cutter Benchmark Review focuses on a topic of continued importance for the modern organization: learning. The size of training budgets and the centrality of employees' knowledge to organizations' success make this statement all but self-evident. With the advent of the Internet, e-learning has grown to command a sizeable (and growing) portion of that budget. In fact, our survey shows that less than a quarter of our responding organizations don't offer e-learning programs, and only 15% have no experience with this training approach.