Managing the Customer Experience

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Managing the Customer Experience

Advisor
Posted December 4, 2018 in Data Analytics & Digital Technologies

Customer expectations have never been higher, and they are forcing companies across almost every industry to rethink their approaches to commerce, marketing, sales, and, in particular, customer engagement, service, and support. The result is that companies are taking a great deal of interest in all things related to the experience customers encounter when dealing with their businesses.