Managing the Customer Experience

Posted December 4, 2018 in Data Analytics & Digital Technologies

Customer expectations have never been higher, and they are forcing companies across almost every industry to rethink their approaches to commerce, marketing, sales, and, in particular, customer engagement, service, and support. The result is that companies are taking a great deal of interest in all things related to the experience customers encounter when dealing with their businesses.

About The Author
Curt Hall
Curt Hall is a Senior Consultant with Cutter Consortium’s Data Analytics & Digital Technologies and Business & Enterprise Architecture practices. He has extensive experience as an IT analyst covering technology trends, application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), cognitive systems, machine learning, conversational computing, and advanced analytics. He also… Read More
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