Among the challenges managers have had to face during the IT "revolution" of recent years, dealing with an increasingly specialized workforce has provoked particular angst. I saw this firsthand when I led a small, elite team of young programmers that supported mission-critical systems in an automaker's assembly plants. These plants are where the rubber hits the road in the auto business (literally).
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About The Author
Robert D. Austin is a Cutter Consortium Fellow and a member of Arthur D. Little's AMP open consulting network. He is a regular speaker at the annual Cutter Summit and often delivers Cutter Bootcamps. Dr. Austin served as a professor on the faculty at Harvard Business School for more than a decade, and then as Professor of Management of Innovation & Digital Transformation at the Copenhagen Business School in Denmark. He is currently Professor… Read More
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