In just over 20 years, the IT outsourcing (ITO) and business process outsourcing (BPO) markets have grown to exceed US $420 billion in annual revenues globally. In that time, research studies have shown growing success where limited outsourcing objectives on cost and service have been pursued. However, the record on innovation, cost-plus innovation, and strategic advantage from outsourcing has been more disappointing.
Executive Summary
The New Outsourcing: Toward Collaborative Innovation
Posted October 20, 2011 | Leadership |
About The Author
Leslie P. Willcocks has an international reputation for his work on global management, outsourcing, e-business, information management, IT evaluation, strategic IT, and organizational change. He is a Professor of Technology Work and Globalization in the Department of Management at the London School of Economics and Political Science (LSE). Dr. Willcocks also heads LSE's Outsourcing Unit Research Centre. For the past 25 years, he has served as… Read More
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