Outcome! The Latest "Buzz" in Service Management

Posted June 21, 2012 | |

Anyone who has attended a recent service management presentation or webinar or read interviews, blogs, or articles on the subject may have detected a trend encouraging more focus on "outcomes." It may be that many are busy using ITIL® and other similar reference materials but ultimately are wasting time and energy because they haven't worked out the outcomes needed.

About The Author
Matthew Burrows
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