As we learned in Part I of this series (Vol. 8, No. 17), an increasing number of companies are using formal metrics to measure the success of their outsourcing arrangements, but are seeing mixed results from metrics use. Of the outsourcing professionals Cutter Consortium recently surveyed who said they use metrics (over 60%), many are satisfied with their metrics, but nearly half (46%) feel they could get more value from the ways they use measurements to assess success in their deals.