Executive Summary

Outsourcing Success: Unique, Shifting, and Hard to Copy

Posted November 30, 2007 | Leadership | Leadership |

This accompanying Executive Report provides a new conceptualization of IT outsourcing (ITO) success from the client's perspective based on results from three surveys conducted during 1994-2000, a review of previous research, data from 49 cases, and data from seven additional in-depth cases.

About The Author
Sara Cullen
Dr. Sara Cullen is Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where she ran the outsourcing consulting division and was the Global Thought Leader for outsourcing. Dr. Cullen specializes in the… Read More
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