This accompanying Executive Report provides a new conceptualization of IT outsourcing (ITO) success from the client's perspective based on results from three surveys conducted during 1994-2000, a review of previous research, data from 49 cases, and data from seven additional in-depth cases.
Executive Summary
Outsourcing Success: Unique, Shifting, and Hard to Copy
By Sara Cullen
Posted November 30, 2007 | Leadership | Leadership |

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