A Path to Better Organizational Customer Experience?

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A Path to Better Organizational Customer Experience?

Advisor
Posted June 18, 2019 in Data Analytics & Digital Technologies


Customer experience

For most organizations that have deployed customer experience (CX) practices and technologies, it is still too early to tell if their efforts have actually allowed them to deliver a better customer experience. However, for approximately 31% of the organizations that have deployed CX practices and technologies, their initial efforts appear to be paying off. These findings come from the preliminary results of an ongoing CX management survey we are conducting.