Advisor

A Path to Better Organizational Customer Experience?

Posted June 18, 2019 in Data Analytics & Digital Technologies
Customer experience

For most organizations that have deployed customer experience (CX) practices and technologies, it is still too early to tell if their efforts have actually allowed them to deliver a better customer experience. However, for approximately 31% of the organizations that have deployed CX practices and technologies, their initial efforts appear to be paying off. These findings come from the preliminary results of an ongoing CX management survey we are conducting.

About The Author
Curt Hall
Curt Hall is a Senior Consultant with Cutter Consortium’s Data Analytics & Digital Technologies and Business & Enterprise Architecture practices and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology trends, application development trends, markets, software, and services. He has extensive experience as an IT analyst covering technology and application development… Read More
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