Executive Summary

Planning and Managing Service Levels

Posted August 31, 2000 | Leadership | Leadership |

There are many things that prompt companies to consider outsourcing. Some organizations want to focus on their core competencies and offload nonstrategic functions to the outsourcer. Others want to pursue a new opportunity, change direction, or correct problems in their IT organization. None of these companies, however, would be willing to consider outsourcing if it meant a deterioration in service.

About The Author
Ian Hayes
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