Michael Porter, in his important book, Competitive Advantage: Creating and Sustaining Superior Performance and in several Harvard Business Review articles that have appeared more recently, has argued that companies achieve competitive advantage by creating large-scale processes that are so well integrated that com
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About The Author
Paul Harmon is an internationally known business consultant, technology analyst, and thought leader with a focus on applying new technologies and methodologies to real-world business problems. He began his career in artificial intelligence (AI) with the publication of his popular book, Expert Systems: AI for Business (coauthored with David King in 1983). As a decades-long Cutter Expert, Mr. Harmon authored various Cutter journals, including … Read More
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