This installment of CBR focuses on an often-neglected issue: reverse logistics. To help us better understand the potential of the reverse logistics process, and keeping with our standard process, we recruited both an academic and a practicing professional. Our academic on this issue is a returning contributor, Kathryn Brohman, Assistant Professor of Management Information Systems at the School of Business at Queen's University in Kingston, Ontario (Canada). Kathryn and I share an interest in customer service systems and IT-enabled service.
Article
Reverse Logistics: A Nuisance or an Opportunity?
Posted November 30, 2009 | Leadership | Cutter Benchmark Review
About The Author
Gabriele Piccoli is a Fellow with Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and the Editor Emeritus of Cutter Benchmark Review. Dr. Piccoli is the Edward G. Schlieder Endowed Chair of Information Sciences at Louisiana State University's E.J. Ourso College of Business, and Director of the Digital Data Streams Lab. His consulting, research, and teaching expertise is in strategic information systems and the use… Read More
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