Would Hershey Foods Corporation's story of undelivered candy that piled up in the company's warehouses in 1999 and of the more than US $100 million in lost Halloween sales that year have been any different had close executive board-level oversight of the infamous enterprise resource planning (ERP) initiative taken place?
Article
IT Governance and the Business-IT Relationship
Posted September 1, 2004 | Leadership | Cutter Benchmark Review
About The Author
Helen Pukszta is a member of Arthur D. Little's AMP open consulting network. She is also President and cofounder of Drone Arrival, a company that helps organizations leverage the transformative power of drone-based technologies (UAS — unmanned aerial systems) as the foundation for a new breed of solutions for private and public sectors alike, with the goal of improving businesses and lives. With her more than 20 years helping businesses innovate… Read More
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