People like to complain about software quality, and with good reason. Who has not experienced the stages of grief (concern, fear, horror, anger, resignation) that follow a "fatal exception" notification indicating that you've lost work? Yes, software quality should be better. But software users' self-righteous complaining doesn't help the situation.
Advisor
The Serious but Unfinished Business of Software Quality
Posted August 9, 2005 | Leadership |
About The Author
Robert D. Austin is a Cutter Consortium Fellow and a member of Arthur D. Little's AMP open consulting network. He is a regular speaker at the annual Cutter Summit and often delivers Cutter Bootcamps. Dr. Austin served as a professor on the faculty at Harvard Business School for more than a decade, and then as Professor of Management of Innovation & Digital Transformation at the Copenhagen Business School in Denmark. He is currently Professor… Read More
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