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Service Assurance Architecture

Posted September 16, 2015 in Business & Enterprise Architecture

The pattern I propose for a service assurance architecture is based on ideas taken from the operations support system (OSS) developed in the 1980s and 1990s. The original OSS, created for the telecommunications industry, covered a broad range of subjects and considered networking systems. The pattern presented here narrows the scope of interest to service assurance and casts the OSS principles into the IT systems area.

About The Author
Sebastian Konkol
Sebastian Konkol is a Senior Consultant with Cutter Consortium's Business & Enterprise Architecture practice. He is an enterprise startup and strategy consultant and the owner of the consultancy firm TwisterSolve. Mr. Konkol specializes in strategic IT planning, business technology partnerships from both the technology and organizational perspectives, and fostering new technology management methods supported by social psychology. He provides… Read More
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