Now, more than ever, companies are keenly aware of the tremendous benefits associated with understanding current and prospective customers. Competitors abound and information is in abundance, yet consumers seem to have less and less time to make informed purchasing decisions -- these are but a few signs of a paradoxical situation [3].
Executive Summary
The State of CRM: Addressing Deficiencies and the Achilles' Heel of CRM
Posted February 28, 2002 | Technology |
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