Tapping into the IoT for Improved CX Management

Posted December 17, 2019 in Data Analytics & Digital Technologies
Tapping into the IoT for Improved CX Management

Internet of Things (IoT) applications — including connected products and services in general, and remote condition-based monitoring and predictive maintenance in particular — offer considerable opportunities for companies to provide a better customer experience (CX) via real-time customer service and support.

About The Author
Curt Hall
Curt Hall is a Senior Consultant with Cutter Consortium’s Data Analytics & Digital Technologies and Business & Enterprise Architecture practices. He has extensive experience as an IT analyst covering technology trends, application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), cognitive systems, machine learning (ML), conversational computing, and advanced analytics. He… Read More
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