Article

Technology Support: How Do You Manage?

Posted July 1, 2002 | Leadership | Cutter Benchmark Review

Everything you buy, you have to support -- or hire someone else to support. That's the problem with buying and deploying lots of stuff: it all needs attention. To make your support dollars effective, there are a number of things that you need to know. For example, you must know all that you have in your infrastructure: laptops, desktops, servers, PDAs, minicomputers, mainframes, communications networks, routers, switches, business applications, and messaging applications.

About The Author
Steve Andriole
Stephen J. Andriole is a Fellow with Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and the Thomas G. Labrecque Professor of Business Technology at Villanova University. His specialty areas include digital transformation, emerging technology trends, cloud computing, social media, technology due diligence, software IP valuation, business technology strategy, business technology management, technology governance,… Read More
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