Trends in Employee CX Development Training and Use of Outside CX Experts

Posted July 2, 2019 in Data Analytics & Digital Technologies
Employee CX

According to our latest research, one of biggest issues impeding organizations from carrying out their customer experience (CX) management initiatives is a lack of CX professionals within the organization. So how are organizations meeting or planning to meet their CX implementation needs?

About The Author
Curt Hall
Curt Hall is a Senior Consultant with Cutter Consortium’s Data Analytics & Digital Technologies and Business & Enterprise Architecture practices. He has extensive experience as an IT analyst covering technology trends, application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), cognitive systems, machine learning, conversational computing, and advanced analytics. He also… Read More
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