Executive Update

Turning Information into Action: Scorecard Usage in Retail Supply Chains

Posted December 31, 2007 in Data Analytics & Digital Technologies

Retailers increasingly rely on sophisticated information technology to support the management of their supply chains. Retailers track the flow of material between their stores, distribution centers, and upstream suppliers. Ideally, they share detailed information across and within the firm pertaining to inventory, forecast sales, actual sales, and delivery schedules, among other key metrics. To incorporate this information into formats useful to users, retailers are turning to scorecards.

About The Author
Nicole Dehoratius
Nicole DeHoratius is Adjunct Professor of Operations Management at the University of Chicago's Booth School of Business and Adjunct Professor of Operations and Supply Chain Management at the Zaragoza Logistics Center. Her research focuses on the effective management of retail supply chains and the link between retail performance and operational execution. Dr. DeHoratius also heads the Supply Chain Institute, an organization dedicated to the… Read More
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