The experience a customer has with an organization is no longer restricted to the time window of that interaction.
Advisor
About The Author
Bhuvan Unhelkar (BE, MDBA, MSc, PhD; FACS) is a Cutter Expert. He has decades of strategic as well as hands-on professional experience in the information and communications technologies (ICT) industry. Dr. Unhelkar is a full Professor at the University of South Florida, Sarasota-Manatee campus. As a founder of MethodScience and PLATiFi, he has demonstrated consulting and training expertise in big data (strategies), business analysis (use cases… Read More
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