Article

User Experiences with the Implementation and Use of Application Package Software

Posted August 31, 2006 | Leadership | Cutter Benchmark Review

This issue of Cutter Benchmark Review focuses on a topic of interest to all organizations, bar none: the use of prepackaged software and the management of the implementation process of off-the-shelf applications. (Not a member? Download your complimentary copy of the issue here.)

About The Author
Erica Wagner
Erica Wagner is an associate professor of information systems. She earned her Ph.D. from the London School of Economics and has an undergraduate degree in accounting. She has previously taught at Cornell University and The London School of Economics. Her research interests focus on the ways software is 'made to work' within different organizational contexts, with particular emphasis on how work practices are designed into artifacts, standard… Read More
Sue Newell
Sue Newell is a Professor of Information Systems and Management, at Sussex University. She has most recently worked at Bentley University in the USA and at Warwick University in the UK. She has a BSc and PhD from Cardiff University, UK. Sue's research focuses on understanding the relationships between innovation, knowledge and organisational networking (ikon) - primarily from an organisational theory perspective. She was one of the founding… Read More
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