Executive Update

Using a Performance Points Model for Your KPI "Incentive" Scheme

Posted August 14, 2007 | Leadership | Leadership |

There are several approaches to setting key performance indicator (KPI) incentives in outsourcing arrangements. The term "incentive" 1 is used in this Executive Update to reflect the financial risks and rewards that are allocated to the service provider by the client regarding KPIs.

About The Author
Sara Cullen
Dr. Sara Cullen is Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where she ran the outsourcing consulting division and was the Global Thought Leader for outsourcing. Dr. Cullen specializes in the… Read More
Don’t have a login? Make one! It’s free and gives you access to all Cutter research.