Article

Want Happy Customers? Make Your Employees Happy — Opening Statement

Posted April 8, 2020 in Business Agility & Software Engineering Excellence, Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal
Happy Customers
This month’s CBTJ addresses the following question: what can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?
About The Author
Robert Scott
Robert D. Scott is a Fellow of the Cutter Business Technology Council and Business Technology & Digital Transformation Strategies practice. Mr. Scott also serves as Vice President and Dean for the Global Institute for Professional Development of the IT Senior Management Forum (ITSMF), a national organization dedicated exclusively to fostering upper-level executive talent among African-American IT professionals. In this capacity, he oversees… Read More
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