Article

Want Happy Customers? Make Your Employees Happy — Opening Statement

Posted April 8, 2020 in Business Agility & Software Engineering Excellence, Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal
Happy Customers
This month’s CBTJ addresses the following question: what can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?
About The Author
Robert Scott
Robert D. Scott is a Fellow of the Cutter Business Technology Council and Business Technology & Digital Transformation Strategies practice and a member of Arthur D. Little's AMP open consulting network. Mr. Scott also serves as Dean for the Global Institute for Professional Development of the IT Senior Management Forum (ITSMF). In this capacity, he leads the professional development arm of ITSMF, stewarding the development of Black IT senior… Read More
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