What Do Our Metrics Mean?

Posted March 31, 1999 | Leadership |

©1999 by ZULTNER & COMPANY. All rights reserved.

"If I had to reduce my message for management to just a few words, "I'd say it all had to do with reducing variation." -- W. Edwards Deming [3]

About The Author
Richard Zultner
Richard Zultner Richard Zultner is a founder and director of the QFD Institute, a nonprofit research organization dedicated to the advancement of quality function deployment (QFD). His primary… Read More
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