Advisor

What Enterprises Say They Need from IT Service Providers

Posted April 5, 2017 | Leadership | Technology |
Figure 1 — Business and IT Relationship Model (BITRM).

Business people judge services by making sense of what they experience relative to their needs. Most business decisions about IT are, and will continue to be, made in this way. This is in contrast to the current IT delivery model and the product-centric process of “define, build, and operate,” which will become less relevant as future technology and increased complexity make defining and testing product requirements difficult, if not impossible, except at runtime.

About The Author
David Miller
David Miller is a management consultant and C-level manager with experience in the public, private, and not-for-profit sectors. Dr. Miller has a background in software engineering, enterprise architecture, business analysis, business and IT strategy, and change management. He specializes in business agility and advanced IT management and IT governance systems for large or complex business and IT landscapes. Dr. Miller is the author of Business-… Read More
Mark Woodman
Mark Woodman is cofounder and CTO of Ipseita, a consultancy that helps clients design leading-edge services, products, and tools for “trustless” systems. He is codeveloper of the Nymidy self-sovereign identity concept. As Emeritus (Full) Professor of IT, Dr. Woodman uses his R&D skills when developing innovative solutions for clients, applies academic rigor to process design, and utilizes his educational experience helping others connect… Read More
Don’t have a login? Make one! It’s free and gives you access to all Cutter research.