Mark Kobayashi-Hillary is the author of Outsourcing to India: The Offshore Advantage. He is writing a new book titled Beyond BPO about the future of global business process outsourcing, coauthored with Mahesh Ramachandran, IT strategy manager at Ford of Europe. Mr. Kobayashi-Hillary, based in London, England, is a founding member of the British Computer Society's working party on offshore outsourcing. He is a Certified Information Technology… Read More