In this two-part Executive Report series, we share in detail what suppliers have been saying to us and our colleagues about clients during the past two decades -- the things they wish clients would know or do as well as things they wish clients didn't know or do. In Part I, we covered the 10 statements suppliers make about establishing the outsourcing arrangement. Here in Part II, we examine another 10 pertaining to managing outsourced services.
Executive Summary
What Suppliers Say About Clients: Part II -- Managing Outsourced Services
Posted June 9, 2011 | Leadership | Leadership |
About The Author
Mary C. Lacity is the Curators' Professor of Information Systems at the University of Missouri-St. Louis and a Visiting Scholar at MIT CISR (Center for Information Systems Research). Dr. Lacity has also held visiting positions at the London School of Economics, Washington University, and Oxford University. She is also a Certified Outsourcing Professional, coeditor of the Palgrave Series: Work, Technology, and Globalization, and Senior Editor of … Read More
Leslie P. Willcocks has an international reputation for his work on global management, outsourcing, e-business, information management, IT evaluation, strategic IT, and organizational change. He is a Professor of Technology Work and Globalization in the Department of Management at the London School of Economics and Political Science (LSE). Dr. Willcocks also heads LSE's Outsourcing Unit Research Centre. For the past 25 years, he has served as… Read More
Leslie P. Willcocks has an international reputation for his work on global management, outsourcing, e-business, information management, IT evaluation, strategic IT, and organizational change. He is a Professor of Technology Work and Globalization in the Department of Management at the London School of Economics and Political Science (LSE). Dr. Willcocks also heads LSE's Outsourcing Unit Research Centre. For the past 25 years, he has served as… Read More
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