Watts Humphrey, the "father of software quality," often said that a software product is only as good as the process used to create it. But today's complex IT environment demands that we take an even wider system view of the business of IT. Fortunately, there are industry best practice reference models that we can employ to guide us through this complexity.
When CMMI Is Not Enough: A Case for Using ITIL V3 in Application Lifecycle Management
By Bill Phifer
Posted June 21, 2012 | |
About The Author
Bill Phifer is a Fellow at HP Enterprise Services, with responsibility for service assurance and service management strategies for Applications Management Services. He is an SEI-certified CMMI Lead Appraiser with over 35 years in IT, including 18 years in software process implementation and improvement, measurement, service management, and project management. Mr. Phifer is also a Lead Evaluator for Carnegie Mellon University's eSourcing… Read More
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.