To regard the business as a customer -- the customer -- of the IT department is a sensible practice, with one exception: handling the strategic aspects of information technology requires an approach and attitude beyond what is generally recognized in IT as serving the needs of the business.
Advisor
When Viewing Business As Customer Is Not Enough
Posted June 14, 2005 | Leadership | Leadership |
About The Author
Helen Pukszta is a member of Arthur D. Little's AMP open consulting network. She is also President and cofounder of Drone Arrival, a company that helps organizations leverage the transformative power of drone-based technologies (UAS — unmanned aerial systems) as the foundation for a new breed of solutions for private and public sectors alike, with the goal of improving businesses and lives. With her more than 20 years helping businesses innovate… Read More
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