Advisor

The Words We Use

Posted December 11, 2001 | | Amplify

It is amazing to me how the words we use affect people and the work environment. The examples I give below illustrate how we can sour people and our environment. There are, however, simple ways we can use our words to create a positive workplace.

About The Author
Dwayne Phillips
Dwayne Phillips has been a computer and systems engineer with the US government since 1980. He coauthored It Sounded Good When We Started, Working with People on Projects with Roy O'Bryan and wrote The Software Project Manager's Handbook, Principles That Work at Work , now in its second edition. Dwayne Phillips can be reached at d.phillips at computer.org. His Web site ishttp://dwaynephillips.net.
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