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  2. August 2000 IT Metrics Strategies

August 2000 IT Metrics Strategies

8 | 2000

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ITMS subscriber surveys tell us what you're looking for to help you with your job. Requests for case studies top the list, so I've included two in this issue.

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Addressing Process Misalignment in Large, Non-Software Companies Addressing Process Misalignment in Large, Non-Software Companies
software architect Software Architects: The Power of Dissent
customer service CX Management in the Enterprise, Part II: Budgeting for Initiatives and the Rise of the CCO

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