August 2000 IT Metrics Strategies

8 | 2000

ITMS subscriber surveys tell us what you're looking for to help you with your job. Requests for case studies top the list, so I've included two in this issue.

Research
Experts
About
Arthur D. Little

	Applying AI to Advisory Systems
	Using a Service Dominant Architecture to Make the Difference in Platform Organizations
	The Cutter Edge: Six Rules for Managing Analytics, CX Technology Trends, Achieving Organizational Balance
	Are Organizations Realizing Benefits from Their CX Practices?
	Digital Lean Management: Unlock Potential and Achieve Higher Performance Levels
	AI & Machine Learning in the Enterprise, Part XII: The Most Viable Cases

August 2000 IT Metrics Strategies

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