We are increasingly servicing customers directly through IT-enabled means and indirectly by way of IT-enabled customer service personnel. This proliferation of IT-enabled touch points creates the foundation for what Rick and I are increasingly calling "born digital data" or "digital data genesis."2 This proliferation of customer data that is natively digital enables strategic options that were simply not feasible before.
December 2008
November 2008
It’s All in the Head
Strategic leadership is a mindset that looks at achieving greater integration between the way IT thinks and the way the business thinks. It’s all about promoting people with the right attitude who can take a strategic role in leading the company.
In this issue:November 2008
With this issue of Cutter Benchmark Review we continue our investigation into the management of the IT shop and of the many issues surrounding it.
In this issue:- The State of Project Management: Where Does Agile Fit In?
- Watch Out for Cowboy Antics: Managing Project Management Perceptions in AgileProjects
- When It Comes to the Big Business Decisions, Whom Do You Trust?
- Agile Project Management: Find the Right Balance in Your Organization
- Management and IT Talent: Understanding Ourselves Survey Data
October 2008
Best of Both Worlds
Leveraging an M&A transaction requires both parties to put politics aside and make decisions in the best interests of the merged entity. A merger offers a rare opportunity to rationalize the IT portfolio, allowing the companies involved to seize the moment for their competitive advantage.
In this issue:- Can IT Make or Break a Corporate Acquisition?
- The Path to M&A Success: A Metrics-Driven Approach to IT Integration
- Dial M for Merger: The Role of IT in M&As
- Technology and M&As: Event Planning for Technology Reengineering
- Deal or No Deal? Why IT Due Diligence Should Drive the M&A Decision
- True Tales from the Acquisition Trail
October 2008
With this issue of Cutter Benchmark Review we focus on the management of IT talent and look at the managerial and human resources challenges in the IT shop.
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