Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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Insight
Article
The Miracle of Lasting Change
Could a greater miracle take place than for us to look through each other's eyes for an instant?
— Henry David Thoreau
Article
Being Analog in a Digital World
FROM ATOMS TO BITS
We are analog beings in an increasingly digital world. This presents a design conundrum -- the more we crave empathic design to enrich our lives, the less capable we are of producing it.
Jack Stark is a licensed clinical psychologist who specializes in performance psychology. He works with Fortune 500 corporate executives and college, professional, and Olympic athletes employing an approach that is detailed in his highly acclaimed book The Championship Formula.
Advisor
Managing Customer Expectations
Blessed is he who expects nothing, for he shall never be disappointed.
-- Alexander Pope
-- Alexander Pope
That may not apply to B2B clients who usually have a burgeoning set of expectations of the service provider. Inability to manage expectations can hurt the service provider's client relationships. This Advisor examines the nature of client expectations in a B2B landscape and proposes actions to manage these very expectations.
In this special double issue of Cutter IT Journal, we endeavor to examine the correlation between empathy and the practices surrounding the systems development lifecycle (SDLC). Our goal is to demonstrate the benefits that an empathy-based approach can bring to the SDLC and the way that IT leaders interact with their internal customers and constituents.
Carla Ogunrinde writes, "if we can summon the will to take a giant step into this evolutionary moment, using empathy as the gateway, we can become boardroom luminaries who create meaningful and enduring solutions."
THE NEW EXPECTATION IN CUSTOMER EXPERIENCE
The explosion of connected devices has set a new standard in consumer expectations, in that the "standard" is a moving target. Everything is connected, everything is digital, and everything is real time. There is no tolerance in the market for a company that produces great products but offers a poor service experience around that product or vice versa. The experience with your firm's products and services must be at least as good as the best experience a consumer has ever had with anyone else.