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The Workplace Culture You Want

Culture is defined by the customs, arts, social institutions, and achievements of a particular social group. Workplace culture is the environment that you create for your employees. This includes the mix of organizational leadership, values, traditions, beliefs, interactions, behaviors, and attitudes that contribute to the emotional and relational environment of the workplace. The authors define six drivers that determine the culture of a workplace and provide insight on how these drivers interact to create an environment that is either enabling and energizing or toxic and debilitating, with an extended discussion of the perceived value of people and teams.
April 8, 2020 | Authored By: Steve McMenamin, Tom DeMarco, Peter Hruschka, Tim Lister, James Robertson, Suzanne Robertson

First Change the Culture: Managing Organizational Risk

Effective risk management begins with a culture in which reality isn’t overwhelmed by hubris. No project manager can be a good risk manager in a political environment in which executives are so gung ho that it blinds them from the reality. Effective risk management requires that executives and project managers make hard tradeoff decisions as the speculative hypotheses we call plans are smashed against the reality of the rough-and-tumble business world.
July 16, 2020 | Authored By: Jim Highsmith

Peter Hruschka

Peter Hruschka is a Principal of the Atlantic Systems Guild. As a trainer and consultant, he concentrates on business analysis, requirements engineering, and system and software architectures, preferably in the embedded world. Mr. Hruschka loves to be involved in developing products that combine software with hardware, electrical, and mechanical components – thus creating interesting systems in domains like medical systems, automotive, telecommunications, manufacturing, and others. He is cofounder of arc42, a portal for practical and pragmatic hints for software architecture documentation…

Want Happy Customers? Make Your Employees Happy — An Introduction

While often neglected, initiatives aimed at improv­ing the employee experience can have an immediate and positive impact on customer satisfaction and, ultimately, the bottom line. Customer experiences do not just happen; they are the direct results of activ­ities by the employees with whom customers come in contact. What can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?
April 15, 2020 | Authored By: Robert Scott
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