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Carolyn Snyder

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IT Usability: Bridging the Gap Between Machines and People
Balancing the 5Es of Usability
Cutter IT Journal: Software Usability, Part II: What, How, and Who
Is Software Usability Getting the Respect It Deserves?
Cutter IT Journal: Is Software Usability Getting the Respect It Deserves?

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Research
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Arthur D. Little