Peter Doherty is a Senior Consultant and ITIL Certified Manager. He has nearly 25 years of experience in the IT industry predominately working in the service delivery and support arena as well as enterprise network and systems management. During his early years, Mr. Doherty was involved with the implementation of some of the largest system and service management systems in Australia. For the past 15 years, he has worked for Computer Associates in pre-sales, consulting, and project management roles with a heavy emphasis on service management systems. One of Mr. Doherty's major successes has been the rollout of possibly Australia's largest service desk system across some 5,000 registered and 1,100 concurrent users, delivering high levels of availability to one of Australia's largest companies in an outsourced environment. Mr. Doherty is a regular presenter at international IT Service Management Forum (itSMF) and service management conferences. He holds the Managers Certificate in IT Service Management (with Distinction) and currently heads up CA Australia's IT Service Management Practice.