Driving Change: A Case Study in Banking

Jagdish Bhandarkar, Namratha Rao
Many classic change management models fail to consider the significant dimensions of technology and innovation. This Advisor shares a case study involving a bank that devel­oped key performance indicators to track all dimensions of change, enabling the bank to constantly improve its capability to implement change.

Using Heat Maps to Better Drive the Rationalization of Your IT Landscape, Part II

Serge Thorn
In my last Advisor, “Using Heat Maps to Better Drive the Rationalization of Your IT Landscape,” I introduced the use of business capability heat maps to better focus on business areas that require attention. This Advisor further illustrates the approach and offers next steps in sharing your organization’s evolution with stakeholders.

Online Classified Marketplaces: Driving Growth with a Secure Payment Solution

Luke Merriman
Luke Merriman discusses the accelerated growth of e-commerce, which has been brought about due to COVID-19. Specifically, Merriman focuses on online classified marketplaces and looks to identify the changes required by these marketplaces to capitalize on the growth in e-commerce. He presents detailed results of a survey carried out by Trustap, an Irish startup specializing in escrow-style payments for online marketplaces.

Online Classified Marketplaces: Driving Growth with a Secure Payment Solution

Luke Merriman
Luke Merriman discusses the accelerated growth of e-commerce, which has been brought about due to COVID-19. Specifically, Merriman focuses on online classified marketplaces and looks to identify the changes required by these marketplaces to capitalize on the growth in e-commerce. He presents detailed results of a survey carried out by Trustap, an Irish startup specializing in escrow-style payments for online marketplaces.

Are Americans Nowadays More Willing to Use Bitcoin-Like Cryptocurrencies?

Manjul Gupta, Carlos Parra, Eduardo Salcedo
The authors focus specifically on the potential of cryptocurrencies by asking the timely question, “Are Americans nowadays more willing to use Bitcoin-like cryptocurrencies?” Specifically, they want to know whether Americans would be more willing to use cryptocurrencies over credit cards to complete different e-commerce trans­actions. To answer the question, they surveyed 195 US participants about their willingness to use a hypothetical cryptocurrency called “DIGIcoin,” to pay for 11 different products and services.

Are Americans Nowadays More Willing to Use Bitcoin-Like Cryptocurrencies?

Manjul Gupta, Carlos Parra, Eduardo Salcedo
The authors focus specifically on the potential of cryptocurrencies by asking the timely question, “Are Americans nowadays more willing to use Bitcoin-like cryptocurrencies?” Specifically, they want to know whether Americans would be more willing to use cryptocurrencies over credit cards to complete different e-commerce trans­actions. To answer the question, they surveyed 195 US participants about their willingness to use a hypothetical cryptocurrency called “DIGIcoin,” to pay for 11 different products and services.

Fueling Post-COVID-19 Growth with Blockchain & Gig Economy Strategies

Zion Schum, Isaiah Morales, Roger Yin
Blockchain is often criticized as being a solution looking for a problem. The authors seek to address this issue by providing readers with an understanding of blockchain-enabled technologies and the gig economy, and how blockchain can be harnessed to develop innovative business models to facilitate growth post-COVID-19. They touch on several exciting opportunities blockchain affords, including crypto­currencies, tokenization, decentralized applications, and smart contracts.

Fueling Post-COVID-19 Growth with Blockchain & Gig Economy Strategies

Zion Schum, Isaiah Morales, Roger Yin
Blockchain is often criticized as being a solution looking for a problem. The authors seek to address this issue by providing readers with an understanding of blockchain-enabled technologies and the gig economy, and how blockchain can be harnessed to develop innovative business models to facilitate growth post-COVID-19. They touch on several exciting opportunities blockchain affords, including crypto­currencies, tokenization, decentralized applications, and smart contracts.

Ireland Post-Pandemic: Utilizing AI to Kick-Start Economic Recovery

Denis Dennehy
Denis Dennehy examines how AI can power a sustainable recovery for the Irish economy following COVID-19. He addresses common concerns associated with AI and shows that it will not just eliminate jobs through automation, but rather will create many new roles in specialized areas to support AI. Additionally, Dennehy discusses how AI can be used for social good to address several societal issues. In this thought-provoking discussion, he focuses on four strategic areas that he believes AI can support, namely: (1) agriculture, (2) smart manufacturing and supply chains, (3) education, and (4) smarter products and services.

Ireland Post-Pandemic: Utilizing AI to Kick-Start Economic Recovery

Denis Dennehy
Denis Dennehy examines how AI can power a sustainable recovery for the Irish economy following COVID-19. He addresses common concerns associated with AI and shows that it will not just eliminate jobs through automation, but rather will create many new roles in specialized areas to support AI. Additionally, Dennehy discusses how AI can be used for social good to address several societal issues. In this thought-provoking discussion, he focuses on four strategic areas that he believes AI can support, namely: (1) agriculture, (2) smart manufacturing and supply chains, (3) education, and (4) smarter products and services.

The Challenges in the Race to Banking Innovation

Cintia GuerreroCastanon, Reema Jan, Mahesh Raisinghani
The key research question the authors seek to answer is whether technological advancement facilitates or complicates the banking industry. Their insightful discussion examines a range of changes in banking. However, the benefits of these technological developments also bring challenges, including cultural and infrastructural barriers, as well as information security concerns. While COVID-19 has accentuated the importance of digitalizing our banking systems, the associated challenges must also be given due diligence.

The Challenges in the Race to Banking Innovation

Cintia GuerreroCastanon, Reema Jan, Mahesh Raisinghani
The key research question the authors seek to answer is whether technological advancement facilitates or complicates the banking industry. Their insightful discussion examines a range of changes in banking. However, the benefits of these technological developments also bring challenges, including cultural and infrastructural barriers, as well as information security concerns. While COVID-19 has accentuated the importance of digitalizing our banking systems, the associated challenges must also be given due diligence.

The Challenges in the Race to Banking Innovation

Cintia GuerreroCastanon, Reema Jan, Mahesh Raisinghani
The key research question the authors seek to answer is whether technological advancement facilitates or complicates the banking industry. Their insightful discussion examines a range of changes in banking. However, the benefits of these technological developments also bring challenges, including cultural and infrastructural barriers, as well as information security concerns. While COVID-19 has accentuated the importance of digitalizing our banking systems, the associated challenges must also be given due diligence.

How COVID-19 Fast-Tracked Digital Transformation in Financial Services Market

Bhavik Pathak
Although financial services industry has become increasingly digitized with the emergence of new technologies, Bhavik Pathak argues that we have yet to see disruption in financial services parallel to what we have seen with Netflix, Uber, and Airbnb to the entertainment, transportation, and lodgings industry, respectively. The contrast is primarily due to restrictive regulations and infrastructure that favor the incumbents and limit the potential of emerging fintechs to niche product/service offerings. Pathak discusses how COVID-19 has disrupted this constraint by forcing governments to relax certain regulations.

How COVID-19 Fast-Tracked Digital Transformation in Financial Services Market

Bhavik Pathak
Although financial services industry has become increasingly digitized with the emergence of new technologies, Bhavik Pathak argues that we have yet to see disruption in financial services parallel to what we have seen with Netflix, Uber, and Airbnb to the entertainment, transportation, and lodgings industry, respectively. The contrast is primarily due to restrictive regulations and infrastructure that favor the incumbents and limit the potential of emerging fintechs to niche product/service offerings. Pathak discusses how COVID-19 has disrupted this constraint by forcing governments to relax certain regulations.

How COVID-19 Fast-Tracked Digital Transformation in Financial Services Market

Bhavik Pathak
Although financial services industry has become increasingly digitized with the emergence of new technologies, Bhavik Pathak argues that we have yet to see disruption in financial services parallel to what we have seen with Netflix, Uber, and Airbnb to the entertainment, transportation, and lodgings industry, respectively. The contrast is primarily due to restrictive regulations and infrastructure that favor the incumbents and limit the potential of emerging fintechs to niche product/service offerings. Pathak discusses how COVID-19 has disrupted this constraint by forcing governments to relax certain regulations.

Fintech: COVID-19 Impact & Opportunities for Economic Growth — Opening Statement

Kevin O'Leary, Philip OReilly
The articles within this issue of CBTJ cover multiple areas of financial services, including e-commerce, banking, and investment management. Additionally, this issue offers a broad geographical scope, taking a global perspective in several articles, while also focusing on specific regions and economies, including the US and Ireland.

Fintech: COVID-19 Impact & Opportunities for Economic Growth — Opening Statement

Kevin O'Leary, Philip OReilly
The articles within this issue of CBTJ cover multiple areas of financial services, including e-commerce, banking, and investment management. Additionally, this issue offers a broad geographical scope, taking a global perspective in several articles, while also focusing on specific regions and economies, including the US and Ireland.

Fintech: COVID-19 Impact & Opportunities for Economic Growth — Opening Statement

Kevin O'Leary, Philip OReilly
The articles within this issue of CBTJ cover multiple areas of financial services, including e-commerce, banking, and investment management. Additionally, this issue offers a broad geographical scope, taking a global perspective in several articles, while also focusing on specific regions and economies, including the US and Ireland.

Reskilling and Retraining During and After COVID-19

Cui Zou, Wangchuchu Zhao, Keng Siau
A “next normal” is undoubtedly going to emerge once the COVID-19 pandemic slows down or resolves. But while the coronavirus pandemic has disrupted the economy and work routines, it also provides opportunities for organizations to implement continuous learning and make progress toward upskilling and reskilling employees.

DevSecOps: Driving Culture Change with Metrics

Kristin Curran, David Lipton, Steven Woodward
DevSecOps is becoming the dominant software engineering culture. It strives to unify software development, security, and operations. Users and businesses alike expect solutions that will be inherently secure by design and expect developers to be more responsive to business needs. This Executive Update explores the role of measurement in the organizational culture changes required for the successful implementation of DevSecOps.

DevSecOps: Driving Culture Change with Metrics

Kristin Curran, David Lipton, Steven Woodward
DevSecOps is becoming the dominant software engineering culture. It strives to unify software development, security, and operations. Users and businesses alike expect solutions that will be inherently secure by design and expect developers to be more responsive to business needs. This Executive Update explores the role of measurement in the organizational culture changes required for the successful implementation of DevSecOps.

DevSecOps: Driving Culture Change with Metrics

Kristin Curran, David Lipton, Steven Woodward
DevSecOps is becoming the dominant software engineering culture. It strives to unify software development, security, and operations. Users and businesses alike expect solutions that will be inherently secure by design and expect developers to be more responsive to business needs. This Executive Update explores the role of measurement in the organizational culture changes required for the successful implementation of DevSecOps.

What Is the Chief Scientist’s Role in Research and Technology Organizations?

Gonzalo Libano, Ben Thuriaux, Philip Webster
The chief scientific officer — or CSO — plays a key role in research and technology organizations (RTOs), ensuring scientific leadership, setting medium- to long-term strategy, and influencing scientific investment, among other roles. In a recent study, Arthur D. Little (ADL) set out to understand the full scope of the CSO position in RTOs across the globe.

Mastering Strategic Capability Management

Carlos Mira, Juan Gonzalez, Gregory Pankert, Florence Carlot, Rafael Martínez
Businesses have traditionally organized themselves to ensure optimal effectiveness in each of their business functions. In today’s business climate, however, shorter product lifecycles, demand for customization, rising consumer expectations, and the growth of automation and data challenge this model. This Advisor describes the building blocks of generic capabilities and describes three categories of capability-based players seeking competitive advantage.