Managing Stress in the Help Desk Environment

Lou Russell
"The other day I got out my can opener and was opening a can of worms when I thought, "What am I doing?!?" - Jack Handy, Saturday Night Live

In today's environment of doing more with less, organizations are finding themselves with staff members that are burning out fast and are unable to deal with the growing work load.


Oh, No! My Company Has Been Amazoned! Now What?

Cutter Consortium, Cutter Consortium
OH, NO! MY COMPANY HAS BEEN AMAZONED! NOW WHAT? 22 August 2000 by Cutter Consortium

Alert Webster, there's a new word in the English language: Amazoned. The definition: It's what happens to a business that doesn't keep up with the Internet economy.


Can Technology Bring Utopia?

Ed Yourdon

With the collapse of the dot-com industry, we don't hear much talk these days about the Internet revolutionizing mankind; Nicholas Negroponte's 1995 paean, Being Digital, probably wouldn't sell very well today. Indeed, with the collapse of the high-tech stock market, it's hard to find anyone saying positive things about the benefits of technology.


Can Technology Bring Utopia?

Ed Yourdon

With the collapse of the dot-com industry, we don't hear much talk these days about the Internet revolutionizing mankind; Nicholas Negroponte's 1995 paean, Being Digital, probably wouldn't sell very well today. Indeed, with the collapse of the high-tech stock market, it's hard to find anyone saying positive things about the benefits of technology.


Conducting an IT Prioritization Workshop (Part 2)

Louis Anon

In a previous Advisor ( 12 July 2000), I discussed how to conduct an identification session that surfaces key impediments to an organizational or divisional objective. Armed with that information, you are ready to begin the second phase of the facilitation.


Software Architectures

Paul Harmon

Time passes quickly. It's hard to imagine that I've been writing Architecture Advisors for three years now. In that time, of course, the world of software development has evolved rapidly, and, as I considered what to write this month, I thought that it might be good to step back and think, very broadly, about the status of software architectures today.


Process/Antiprocess

Dwayne Phillips

Each year, members of our community present new methods of building and maintaining software. It is our task to be open-minded, learn, and think. We must always look at our people and the product we are building before we decide which process or method to use.


Process/Antiprocess

Dwayne Phillips

Process/Antiprocess

Dwayne Phillips

Your IT Department Is How Old?

Cutter Consortium, Cutter Consortium